Privacy Policy for Ono Stay

At ONO STAY, accessible at ono-reservations.com, we value your privacy and are committed to protecting your personal information. ONO STAY is a trading name of ONONO LDA, a company registered in Portugal, which acts as the data controller for the purposes of this policy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

This policy applies only to information collected through this website and does not apply to information collected offline or through other channels.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

The personal information you are asked to provide, and the reasons for providing it, will be made clear at the point of collection.

We may collect personal information such as:

Name

Email address

Phone number

Reservation details

Identification documents required for guest registration under Portuguese law (see below)

Messages or inquiries you send to us

If you contact us directly, we may receive additional information such as the contents of your message or any attachments you choose to provide.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our website and booking services

Process reservations and communicate regarding your stay

Comply with legal obligations, including the mandatory reporting of guest identity to the Portuguese immigration authorities via the SIBA system

Improve and personalize our website and services

Understand how visitors use our website

Communicate with you for customer support or important service-related updates

Prevent fraud and ensure the security of our platform

We do not sell or rent your personal data to third parties.

Legal Basis for Processing

We process personal data on the following legal bases: performance of a contract (to fulfil your reservation), compliance with legal obligations (such as guest registration and tax requirements), your consent (for example, cookies and marketing), and our legitimate interests (such as fraud prevention and improving our services).

Log Files

ONO STAY follows standard procedures for using log files. These files log visitors when they visit the website. The information collected may include IP addresses, browser type, internet service provider (ISP), date and time stamps, referring/exit pages, and number of clicks.

This data is used for analytical purposes only, such as understanding trends and improving the website, and is not linked to personally identifiable information.

Cookies and Tracking Technologies

Like many websites, ono-reservations.com uses cookies to enhance the user experience.

Cookies may be used to:

Remember user preferences

Improve website functionality

Analyze website traffic

You can choose to disable cookies through your browser settings. Please note that doing so may affect certain features of the website.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements under Portuguese law.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights:

The right to access your personal data

The right to request correction of inaccurate or incomplete data

The right to request deletion of your personal data

The right to restrict or object to processing of your data

The right to data portability

Requests can be made using the contact details below. We will respond to all data-related requests within one month. You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Request disclosure of the personal data we collect

Request deletion of your personal data

Request that we do not sell your personal data

ONO STAY does not sell personal data. Requests can be made using the contact details below. We will respond to all data-related requests within one month.

Children's Information

ONO STAY does not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information through our website, please contact us immediately and we will take appropriate steps to remove such information.

Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact ONONO LDA via the Contact page on this website.