Frequently Asked Questions

Booking & Payments

How do I make a reservation?
You can book directly on ono-reservations.com by selecting your dates, choosing a property, and completing the secure checkout process.

Is booking direct cheaper?
Yes. When you book directly through our website, you avoid the extra commissions charged by large booking platforms. This often results in better rates for the same property.

What payment methods do you accept?
We accept major credit and debit cards through our secure payment system. Available options are shown during checkout.

Will I receive a booking confirmation?
Yes. Once your reservation is confirmed, you will receive a confirmation email with all booking details.

Cancellations & Changes

What is the cancellation policy?
Cancellation policies vary by property and are clearly displayed before you confirm your booking and in your confirmation email.

Can I change my reservation after booking?
If availability allows, we’re happy to help with changes. Please contact us as soon as possible and we’ll do our best to assist.

Check-in & Stay

What time is check-in and check-out?
Check-in and check-out times are set per property and communicated before arrival.

How do I access the property?
You’ll receive detailed check-in instructions prior to your arrival, including access details and contact information.

Who do I contact during my stay if I need help?
You’ll have access to local support and clear contact details for assistance during your stay.

The Properties

Are the properties professionally managed?
Yes. All Ono Rentals properties are professionally managed and supported by local teams to ensure consistency, cleanliness, and reliability.

Are the photos and descriptions accurate?
We aim to present each property as accurately as possible. Descriptions and photos reflect the real space, though minor updates may occur.

Practical Information

Is Wi-Fi available?
Yes, Wi-Fi is available in all properties unless stated otherwise on the listing.

Is parking available?
Parking availability varies by property and is detailed on each listing page.

Are pets allowed?
Pets are only allowed in properties where this is clearly stated in the listing.

Can I add extra guests to my reservation?
If you wish to add guests beyond the number included in your booking, please contact us via the Contact page before arrival so we can check availability and confirm whether this is possible.

Still have questions?

If you didn’t find what you’re looking for, feel free to reach out through the Contact page. We’re happy to help.

For property-specific details, please refer to the individual listing page.

FAQ